Effective Date: January 1, 2025
Water Heater Repairs respects your privacy. When you call us at (214) 817-0188 or visit our website to book tankless water heater service in Dallas, you trust us with your details. This policy explains what we collect, why we collect it, and how we keep it safe. It applies to our website and to the services we provide across the Dallas area.
Information We Collect
We collect information you give us directly. That includes your name, phone number, email address, and service address when you call or fill out a form to schedule tankless water heater repair, installation, or maintenance.
We also collect details about your water heater and your home that help us do the job right - things like the make and model of your unit, the symptoms you're seeing, and photos you choose to share.
When you browse our website, we automatically collect some technical data. This includes your IP address, browser type, device type, pages you visit, and the time you spend on them.
How We Use Information
We use your information to schedule your appointment, send a technician to your Dallas home, and keep you updated on arrival times. We also use it to provide accurate upfront pricing before we start any work.
Your contact details let us follow up after service, answer your questions, and honor any warranty on parts or labor. If you opt in, we may send seasonal maintenance reminders or special offers for tankless water heater tune-ups.
We use website data to improve our site, make it easier to find our phone number, and understand which services Dallas homeowners need most.
Cookies and Tracking
Our website uses cookies and similar tools to remember your preferences and keep the site running smoothly. Cookies are small files stored on your device that help us recognize you on return visits.
You can set your browser to refuse cookies or alert you when cookies are being sent. If you disable cookies, some parts of our site may not work as well, but you can always call us at (214) 817-0188 to book service.
Analytics and Third-Party Tools
We use analytics services to see how visitors find and use our website. These tools collect anonymous data about page views, clicks, and traffic sources. They do not identify you by name.
We may also use third-party scheduling, mapping, or review tools to help you book service and find our location. These providers have their own privacy policies, and we encourage you to review them.
Data Sharing and Disclosure
We do not sell your personal information. We share it only when needed to run our business and serve you.
We may share your details with trusted service providers who help us with scheduling, payment processing, or website analytics. These partners agree to keep your information confidential.
We may disclose information if required by law, to protect our rights, or to keep our customers and technicians safe. If we ever sell or transfer our business, your information may be part of that transfer, and we will notify you.
Data Retention
We keep your personal information for as long as we need it to provide service, honor warranties, and meet legal and accounting requirements.
When your information is no longer needed, we securely delete or anonymize it. If you ask us to delete your data, we will do so unless we are required to keep it by law.
Data Security
We protect your information with reasonable administrative, technical, and physical safeguards. This includes secure servers, restricted access for our team, and encrypted connections where appropriate.
No method of transmission over the internet is 100% secure. We work hard to protect your data, but we cannot guarantee absolute security. If you have concerns, call us and we will do our best to address them.
User Rights
You have the right to ask what personal information we hold about you and to request a copy. You can also ask us to correct inaccurate details or delete information we no longer need.
If you want to opt out of marketing emails or texts, just let us know. You can reach us at (214) 817-0188 or through the contact details below. We will respond promptly.
Texas residents may have additional rights under state law. We honor those rights and will work with you to fulfill any valid request.
Children's Privacy
Our services are for homeowners and adults. We do not knowingly collect personal information from children under 13.
If you believe a child has shared information with us, please contact us right away. We will delete it from our records.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will post the new version on this page with a new effective date.
If we make a big change that affects how we use your personal information, we will notify you by email or with a clear notice on our website. Your continued use of our site or services means you accept the updated policy.